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Built by Ibix for the agentic era of work, in Saudi Arabia, the UAE and beyond

The AI agentic operating system for business

IbixOS is one brain connected to every system you run: ERP such as SAP, Dynamics 365 and Odoo, your CRM, HR, finance, telephony, WhatsApp, devices and industry software. It understands the whole business, and its agents run complete processes end to end, in Arabic and English, with a person approving what matters.

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  • One brain, every system connected
  • Complete automation with approvals and audit
  • Hosting in KSA and UAE

The chairman's briefing: critical projects, expired iqamas, FM work orders past SLA, cash and fleet, with agent actions waiting for approval before anything is written to the ERP.

Why we call it an OS

An operating system runs everything underneath. IbixOS does that for your company.

On a computer the operating system runs beneath every app, and every app plugs into it. Ibix built IbixOS the same way for a business: one brain beneath SAP, Dynamics 365, Odoo, your CRM, HR, finance, phones, WhatsApp, devices and industry software, with agents that act across all of them.

  • One brain

    One understanding of the whole company: customers, projects, stock, people, money and every conversation, read from the systems where they live and kept current.

  • Every system connected

    ERP such as SAP, Dynamics 365 and Odoo, your CRM, HR, finance, telephony, WhatsApp, devices and the software your industry runs on all plug into the same brain. Nothing is migrated, nothing is replaced.

  • Agents that act

    Agents run complete processes across those systems, from the first call to the invoice and the follow up, with a person approving what matters and every step in the audit trail.

Why we built IbixOS

Companies already own great software. What they lack is a brain that connects it.

Every business runs on a patchwork: an ERP, a CRM, HR, finance, phones, WhatsApp, devices and industry tools. People spend their day moving information between them. We built IbixOS as one agentic brain that connects to all of it, in every industry we work with, so that work stops waiting for someone to copy it across.

Once the brain understands your systems, agents and AI employees can run whole processes from enquiry to invoice, in Arabic and English, while your people approve what matters. That is what we mean when we say everything becomes agentic.

Your applications keep doing what they do best. IbixOS is the layer underneath that connects them, understands them and gets the work done between them.

Industries

Built for how your industry runs

Pick your industry to see the problems we solve, the modules that come with the pack and the real screens your managers will use.

One command center over projects, fleet, workforce and tenders

Contractors run projects, equipment, thousands of workers, subcontractors and bids across many sites and two or three systems. IbixOS puts one AI brain over all of it, reads the ERP and the schedule, and proposes the next action for a manager to approve.

What gets in the way

  • Schedule slips are found late

    Physical progress against plan is compiled by hand from site reports weeks after the delay started.

  • Idle equipment and unbooked hours

    Machines sit idle on one site while another hires, and engine hours are booked to projects from memory.

  • Compliance exposure

    Iqama expiries, Saudization bands and subcontractor documents are tracked in spreadsheets until a fine arrives.

What IbixOS does

  • Chairman's briefing every morning

    Critical projects, cash, fleet utilization, workforce on site and bids due, with the reasons behind each number and the actions waiting for approval.

  • Earned value and payment certificates

    SPI and CPI per project, BOQ progress, interim payment certificates and overdue certificates with reminders drafted by the finance agent.

  • Live fleet telemetry

    Ignition, position and fuel from every connected unit. Sessions open and close on their own and hours are booked to the project when an engine stops.

  • Site attendance and timesheets

    Biometric and RFID attendance per site feeds timesheets, subcontractor SLAs and payroll, with anomalies flagged the same day.

An agent on the line

Customer: Which projects are behind schedule and why

Agent: Two projects are critical. ANS-P-2501 has SPI 0.75 and is 187 days late, driven by main pipe laying at 64 percent physical progress against 82 planned. I have drafted a recovery plan with a night shift for your approval.

Recovery plan drafted, awaiting approval

Sales CRMEngage and AI agentsHR and payrollProcurementFinance reportsSales insightsAI Command CenterProjects and controlsFleet and IoTSite workforceTenders and biddingGovernance and investorsFacility management

Construction in detail
The chairman's briefing: critical projects, expired iqamas, FM work orders past SLA, cash and fleet, with agent actions waiting for approval before anything is written to the ERP.

How the one brain works

Connect your systems. The brain understands the business. Agents act.

IbixOS is not another system to migrate to. It connects to what you already run, builds one understanding of the whole company and runs the work through agents, with approvals before anything that matters and a complete audit trail after it.

  1. 1

    Connect your systems

    ERP such as SAP, Dynamics 365 and Odoo, your CRM, HR, finance, PBX, WhatsApp, devices and industry software are connected read first. Nothing is migrated, nothing is replaced.

  2. 2

    The brain understands the whole business

    The AI Command Center reads every connected system and every module you switch on, so it knows the customer, the project, the stock, the people and the cash behind any question, in English or Arabic.

  3. 3

    Agents act, with approvals

    Agents run processes end to end: answer the call, raise the order, book the visit, chase the payment. Rules decide what runs on autopilot and what waits for a named approver.

  4. 4

    Everything is audited

    Every read, write back, approval and rejection is logged with who, when and why. Your ERP stays the system of record and your managers can see what the agents did.

The brain at work

Ask the business a question, approve the answer

The AI Command Center is where managers meet the brain. It reads every connected system and every module the company has switched on, answers with the numbers and their source, and proposes actions that write back to the ERP or PMS only after a manager approves them. Rules decide what waits and what runs on autopilot.

  • Chairman's briefing with the top issues each morning
  • Questions in English or Arabic, answers with the data behind them
  • Agent actions queued for approval by role
  • Every decision in the audit trail with who, when and why
The chairman's briefing: critical projects, expired iqamas, FM work orders past SLA, cash and fleet, with agent actions waiting for approval before anything is written to the ERP.

Modules

Core for every company, industry modules switched on per company

Core

  • Sales CRM

    Leads, customers, contacts, opportunities, quotes, orders, approvals and tasks.

  • Engage and AI agents

    Calls, WhatsApp, AI voice and chat agents, website widget.

  • HR and payroll

    Employees, payroll with KSA and UAE rules, compliance, leave, attendance with ZKTeco face terminals, shifts, business trips, expenses, appraisals, conduct, HR letters, announcements and surveys.

  • Talent: succession, learning, compensation

    Key positions and successors with readiness and bench strength, talent pools, a calibrated 9-box, development plans and career paths, a learning catalogue with sessions, approvals, mandatory training renewals, certificates and budgets, a skills matrix, and merit and bonus cycles with salary bands, guidelines and budget controlled manager worksheets that hand approved raises to payroll.

  • Employee self service

    Every employee sees their attendance, leave balance, trips, expenses, documents, assets and company car, and raises requests that go through approvals.

  • Security, cameras and access

    Connect NVRs, IP cameras and door controllers through an on site gateway: live view, movement heatmaps, AI person search for incident investigation, door access logs and alarms.

  • Assets and fleet

    Asset register with assignments and handovers, company cars with usage approvals, periodic maintenance, registration and insurance renewals, linked to Odoo assets.

  • Procurement

    Vendors, purchase orders and payables.

  • Finance reports

    Margin, receivables, payables and credit control.

  • Product catalog

    Products, services, price lists, documents and store reconciliation.

  • Warehouse and freight

    Stock-aware warehouse assignment per order, pack and carrier collection tracking with airway bill and tracking number, customs clearance status and delivery confirmation.

  • Marketing

    Campaigns, audiences, content studio, forms, prospecting and web visitors.

  • Sales insights

    Sales KPIs, team performance, territories and activity log.

Industry add ons

  • AI Command Center

    One agentic AI across every module the company has switched on, with approvals and write back to the ERP or PMS.

  • Projects and controls

    Portfolio, earned value, schedule, BOQ, payment certificates, risks and correspondence.

  • Fleet and IoT

    Equipment register, telematics start and stop hours, live telemetry, utilization, survey instruments.

  • Site workforce

    Site attendance by biometric and RFID, timesheets, subcontractors and SLAs, Saudization and statutory compliance.

  • Tenders and bidding

    RFP pipeline, go or no go, compliance checklists, supplier RFQs and bid submission.

  • Governance and investors

    Board meetings and packs, investors, stakeholder portals and multi currency project finance.

  • Land and investments

    Land bank and acquisition pipeline with due diligence, feasibility and board approval, investment offerings and SPVs, investor CRM with KYC, cap tables, capital calls, waterfall distributions, NAV and a branded investor portal.

  • Real estate sales

    Developments and unit inventory, public showcase pages with ROI for local and foreign buyers, reservations, buyer profiles, and approval gated offers by email, WhatsApp and AI voice calls.

  • Property leasing

    Leasable units and occupancy, leasing pipeline, lease contracts with approval, rent schedules with KSA VAT, collections and ageing, cheques, renewals at 90, 60 and 30 days, terminations with deposit settlement, the Ejar registration checklist, maintenance requests to FM and two way sync with SAP RE-FX.

  • Hotels and hospitality

    Occupancy, ADR and RevPAR, arrivals and in house guests, room rack and housekeeping, guest requests from WhatsApp and voice agents, upsells and reviews, on top of OPERA, Mews, Cloudbeds, Apaleo or Protel.

  • Hospitals and clinics

    Appointments and no show control, doctor schedules, bed management, insurance pre authorization, lab result notifications and patient engagement by WhatsApp and Arabic voice agents, on top of the hospital HIS.

  • Pharmacies

    Branch stock with batch and expiry, chronic refill reminders, WhatsApp and voice ordering with delivery, insurance claims and margin by category.

  • Car rental and leasing

    Fleet availability by branch, bookings and contracts, vehicle telematics, damages, traffic fines matched to contracts, utilization and yield by class.

  • Facility management

    FM sites, assets and PPM, work orders with SLA tracking from portal, WhatsApp and voice agents.

Rollout

Live in weeks, not quarters

  1. Weeks 1 to 2

    Connect

    Workshops with your managers, then your systems are connected read only.

    • ERP, PMS or HIS connected
    • Accounts, contacts and products imported
    • Roles and approval rules agreed

  2. Weeks 3 to 4

    Configure the modules

    Your industry pack is switched on and set up the way you work.

    • Dashboards and KPIs
    • Approval and autopilot rules
    • Templates and documents

  3. Weeks 5 to 6

    Agents and go live

    AI agents learn your data, channels go live in test, then in production.

    • Voice and WhatsApp agents trained
    • PBX and WhatsApp connected
    • Role based training and support

AI agents

Agents that answer, book and follow up, in Arabic and English

Agents are how the one brain acts. Voice agents on your existing numbers and WhatsApp agents on your business number, powered by OmniBix, working from your live data. They recognize the caller, answer from the ERP or PMS, push a screen to the caller's phone and book the next step.

  • Arabic and English, switching mid conversation
  • Caller recognized from the CRM and ERP
  • Screen push of pages, availability and plans
  • Bookings into calendars, PMS and HIS
  • Reminders that cut no shows
  • Handover to a person with full context

  • Voice

    Voice agents on your numbers

    Answer sales lines, reception and after hours calls in Arabic and English. The agent looks up the caller, answers from your data and books, transfers or takes a message.

  • WhatsApp

    WhatsApp agents

    Reply on the company WhatsApp number with approved templates, take orders and requests, send confirmations and reminders, and hand over to a person when needed.

  • Screen push

    Screen push during calls

    While a caller is on the line the agent sends a product page, an availability matrix or a payment plan to their phone, so the conversation continues on screen.

  • Bookings

    Bookings, reminders and follow up

    Appointments, viewings, test drives, site visits and room requests are booked into your calendar or system, with reminders that cut no shows.

  • Operations

    Manager agents inside the business

    Project controls, finance, compliance, bid and guest experience agents watch the data, raise issues and draft the next action for a manager to approve.

  • Web

    Website assist panel

    Chat and voice on your own site with catalog cards, availability and booking, in the visitor's language, passed to your team with context.

Inside the business

Every request lands as work, with an SLA and an owner

A guest request, a tenant complaint or a refill order taken by an agent becomes a work order, a booking or an order in the right module, tagged with the channel it came from. Managers see what the agents handled and what still needs a person.

Requests captured by the WhatsApp and voice agents, routed to engineering, housekeeping or the front desk with an SLA clock and upsell revenue at the peg.

AI employees

A digital workforce for every department

Agents answer the phone and the chat. AI employees go further: they hold a job. You hire one into a department, give it a manager and a task list, and it works alongside your people, across the same systems your team uses.

  • Sales

    Qualifies leads, follows up every enquiry, prepares quotations and keeps the pipeline clean.

    • SDR
    • Sales Executive Assistant
    • Pre-sales Consultant
    • Sales Engineer
    • Customer Success Manager

  • Finance

    Matches bills, chases overdue invoices, prepares journals and the numbers your CFO asks for.

    • AP Clerk
    • Collections Specialist
    • GL Accountant
    • Fixed Asset Accountant
    • Treasury Analyst
    • CFO Assistant

  • HR and Operations

    Answers staff questions, schedules, files and tracks documents, and routes every request to the right owner.

    • HR Coordinator
    • Executive Assistant
    • IT Helpdesk
    • Document Controller

  • Construction

    Watches programmes, quantities, submittals, site safety and purchasing, and flags what is slipping.

    • Planner
    • Quantity Surveyor
    • Design Coordinator
    • Site and HSE Officer
    • Procurement Officer

Why they work like people

  • Their own name and inbox

    Each AI employee has a name, a role, a work email and a WhatsApp line, so colleagues and customers deal with them like anyone else on the team.

  • Working hours and a task list

    They take tasks from people, from schedules and from the systems you connect, and work through them in the hours you set.

  • A manager who stays in charge

    Every AI employee reports to a named person. Anything that spends money, commits the company or touches a customer waits for approval.

  • Everything on the record

    Each action, message and decision is logged against the employee, so you can see what was done, when and why.

See an AI employee at workBuild your plan

Integrations

Connected to the systems you already run

Every system plugs into the one brain: your ERP, your hotel or hospital system, your phones, WhatsApp, your inboxes and your devices. Systems marked with a dot have a connector in the product today with a live connection test. Every other system is connected by API during rollout.

ERP and finance

Customers, products, prices, orders, invoices and receivables stay in your ERP. IbixOS reads them and writes back only through approved actions.

  • Odoo
  • SAP S/4HANA and RISE with SAP
  • SAP Business One
  • SAP HANA
  • Oracle Fusion
  • Oracle NetSuite
  • Microsoft Dynamics 365
  • Zoho Books
  • QuickBooks
  • Sage

Hospitality

Reservations, room status, guest profiles and folios from the PMS, orders from the POS and rates from the channel manager.

  • Oracle OPERA Cloud
  • Mews
  • Cloudbeds
  • Apaleo
  • Protel
  • Oracle Simphony
  • SiteMinder

Telephony and IP PBX

AI voice agents answer on your existing numbers. Calls, recordings and transcripts land on the customer record.

  • Avaya Aura
  • Avaya IP Office and legacy Avaya
  • Cisco CUCM
  • 3CX
  • Grandstream
  • Mitel
  • Microsoft Teams Phone
  • Genesys Cloud
  • Zoom Phone
  • RingCentral
  • Alcatel-Lucent
  • Unify OpenScape
  • NEC
  • Panasonic
  • Huawei

Healthcare

Appointments, schedules, beds and results from the hospital information system over HL7 and FHIR, insurance through NPHIES.

  • HL7 and FHIR HIS
  • NPHIES
  • Oracle Health
  • Epic
  • InterSystems TrakCare

Messaging and productivity

WhatsApp conversations, email, calendars and Teams chat on the same record as every call and quote.

  • WhatsApp Business
  • Microsoft 365
  • Microsoft Teams
  • Google Workspace
  • Shopify

Vehicles and IoT

Engine hours, location and alerts from telematics units on machines and vehicles, matched to projects, contracts and fines.

  • Vehicle telematics
  • Equipment IoT gateways
  • Biometric and RFID attendance
  • Survey instruments
  • Two way sync on a schedule and on demand, with write back only through approved actions
  • Every sync run logged with its result, every connection test live against the vendor's API
  • Credentials encrypted per company and never shown in the browser
Connectors for ERPs, hospitality systems, telephony, messaging and more, each with a live connection test and a logged sync schedule. Secrets are encrypted per company.

Security and data residency

Your data in your country, every action approved and logged

Enterprise controls from day one: hosting in Saudi Arabia or the UAE, encryption, role based access, a complete audit trail and human approval before an agent changes anything.

  • Hosting in KSA and UAE

    Deployments are available in Saudi and UAE cloud regions for companies with data residency requirements, or in a region of your choice.

  • Encryption in transit and at rest

    TLS on every connection. Integration credentials are encrypted at rest and are never returned to the browser or written to logs.

  • Role based access

    Roles, teams and territories decide who sees which records. Reps see their own accounts, managers see their teams, owners see everything.

  • Audit trail

    Every create, update, delete, login and integration change is logged with the user, the time and the before and after values.

  • Human approval gates

    Agents propose, people approve. Discounts, offers, payments, renewals and ERP write backs wait for a named approver.

  • One tenant per company

    Each company runs in its own tenant with strict separation. Every query is scoped to the tenant and every mutation is checked against it.

We share our security documentation, data processing terms and hosting options as part of every proposal. Ask for them in the demo or through Build your plan.

Ready for the agentic era

Built for the era where AI agents work alongside your people

Work is changing. Agents will take on more of the routine running of a business, and the companies that gain most will be the ones whose systems are connected, whose rules are explicit and whose data is in order. IbixOS is built so you can adopt that era on your terms, in weeks, without replacing what you run today.

  • People stay in charge

    Agents take the routine running of a process. Managers set the rules, approve what matters and can see everything the agents did and why.

  • Start where it pays

    Switch on one industry pack and one channel, measure the result, then extend to the next process. The same brain runs all of them.

  • Your systems come with you

    SAP, Dynamics 365, Odoo, your PBX and WhatsApp stay where they are. Each system you connect makes the brain better at the whole business.

Book a demoBuild your plan

Questions

What buyers ask before a demo

Why is IbixOS called an operating system?

An operating system runs underneath every application, and every application plugs into it. IbixOS does the same for a company: one brain connected to the ERP, CRM, HR, finance, phones, WhatsApp, devices and industry software, with agents that run complete processes across all of them while people approve what matters.

Where is our data stored and how is it secured?

Each company runs in its own tenant with strict separation from every other customer. Integration credentials are encrypted at rest, every change is written to an audit log, and access follows roles, teams and territories. Hosting in a Saudi or UAE cloud region is available when data residency is required.

Do the AI agents speak Arabic?

Yes. Voice and WhatsApp agents speak and write Arabic and English and switch when the customer does. Arabic names, messages and documents are stored and searched like any other text.

Do we have to replace our ERP or phone system?

No. IbixOS connects to the ERP, PMS, HIS and PBX you already run. Data is read where it lives and written back through approved actions. Your finance team keeps its system of record.

What stops an agent from doing something wrong?

Agents propose actions, they do not execute them. A person with the right role approves or rejects each one, and every decision is in the audit trail. Rules decide what needs approval and what can run on autopilot.

How is IbixOS priced?

Every company gets a written proposal for its industry pack, the modules it switches on, the systems it connects and its usage. Use Build your plan to tell us what you need and we reply with a proposal.

Can we move from our current CRM or spreadsheets?

Yes. We import accounts, contacts, leads, open deals, products and price lists from Excel, CSV or an export of your current CRM, and map owners and territories.

How long does a rollout take?

A first industry pack with the ERP and one channel connected is typically live in four to six weeks, with a named implementation lead throughout.

Book a demo

See IbixOS run on your industry

Tell us a little about your company. A product specialist replies within one working day to set up a 45 minute session with your managers.

  • A live walkthrough of the command center and the modules for your industry, on demo data that looks like yours
  • A rollout plan for your systems, channels and approval rules
  • A written proposal for your plan, with security documentation and hosting options

Or email crm@ibixos.com

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